Senior IT Business Analyst - ServiceNow
$75,000–$110,000 year
On-siteSuffolk, Virginia, United States or Smithfield, Virginia, United States
Job Summary
Partner with business teams to identify system needs, document formal requirements, and collaborate with technical teams to ensure alignment with business goals. Serve as the primary liaison between business users and IT for system implementations, upgrades, and enhancements, while managing backlog prioritization, sprint planning, and User Acceptance Testing. Lead efforts to prepare users for system changes through training programs and SOP development, and provide day-to-day application support to resolve production issues. Review existing business processes to identify opportunities for automation, recommend innovative uses of system functionality, and maintain thorough documentation for requirements and testing scenarios.
Required Qualifications
- Bachelor's Degree from an accredited four-year college or university in a business, information systems or related field
- 5+ years of relevant experience in progressive IT related roles
- A strong understanding of the ServiceNow platform (ITSM, CSM, ITOM, or related modules)
- Familiarity with ITIL or service management frameworks
- Strong analytical, problem-solving, and communication abilities
- Experience working in Agile/Scrum environments
- Strong experience in requirements gathering and backlog management
- Proven ability to work effectively in fast-paced, dynamic environments
- Team-oriented, approachable, and committed to fostering a positive work culture
Desired Qualifications
- English language learning
- high school completion
- degree programs
- leadership development initiatives
- Smithfield Scholarship Program
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