Senior IT Associate
$120,000–$120,000 year
On-site · Palo Alto, California, United States
Palo Alto, California, United StatesOn-siteFull Time$120,000–$120,000 yearSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
Senior IT Associate to own end-user support operations for a 150-person organization, lead day-to-day help desk activities, establish SLAs and workflows, drive continuous improvement in user satisfaction and service efficiency, and manage identity, device, security, and infrastructure tasks using Entra ID, Jamf Pro, Intune, and Microsoft 365 across the corporate computing environment.
Required Qualifications
- 5+ years of IT support experience
- Tier 2/3 responsibilities
- MacOS troubleshooting
- Microsoft Entra ID
- Jamf Pro
- Microsoft Intune
- Microsoft 365
- Confluence / Jira
- Experience managing IT operations in a small-to-mid-sized company (100–300 employees)
- Identity & access management
- MDM/MAM policy design and enforcement
- Email security & collaboration tools
- SaaS application administration
- Basic networking fundamentals (DNS, DHCP, VPN, Wi-Fi)
- Strong documentation and process improvement skills
Desired Qualifications
- 5+ years IT support experience
- macOS troubleshooting expertise
- Hands-on experience with Microsoft Entra ID
- Jamf Pro
- Microsoft Intune
- Microsoft 365
- Confluence / Jira
- Experience managing IT operations in a small-to-mid-sized company (100–300 employees)
- Strong communicator with non-technical stakeholders
- Ownership mindset
- Bias toward action
- Well-documented systems and standardized processes
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