Senior IS Support Specialist (Help Desk)
On-sitePinehurst, North Carolina, United States
Job Summary
Provide advanced technical support and problem resolution for hardware and software issues across Pinehurst Medical Clinic systems, serving as a senior technical resource for the help desk team. Handle escalated technical issues and high-impact incidents while applying advanced troubleshooting skills across Windows systems, applications, and network connectivity. Install and configure computer systems, hardware, and peripherals, and assist in developing support procedures, documentation, and knowledge base resources. Mentor junior support staff, contribute to process improvements, and participate in training initiatives and onboarding of new IT staff. Work independently or with indirect supervision to maintain high standards of customer service and operational reliability.
Required Qualifications
- High School Diploma or GED Required
- Shift: Day Shift (Monday - Friday) - Including rotating oncall coverage for weekends and holidays
- Pay Type: Hourly (Non-Exempt)
Desired Qualifications
- Associate degree in Computer Science/ Technology or a related field preferred
- 5+ years of experience in IT support, help desk, or desktop support roles
- Demonstrated experience troubleshooting complex hardware, software, networking, and system integration issues
- Experience supporting enterprise environments preferred
- Healthcare IT experience is a plus
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