Senior International Customer Success Account Manager
$50,000–$52,000 year
RemoteUnited States
Job Summary
Own and lead a focused portfolio of strategic international accounts, serving as the senior point of contact for onboarding, implementation, adoption, and long-term success. Provide formal day-to-day leadership and mentorship to the CSM team, coaching on relationship management, tool use, and structured execution habits. Serve as the first line of escalation for the team, resolving complex customer and operational challenges independently while coaching members to bring solutions. Represent Edmentum at strategic customer engagements, including travel to key international markets, as the trusted face of our international services function. This role supports Edmentum's mission to ensure all students have access to flexible learning environments through tech-enabled solutions.
Required Qualifications
- Bachelor's degree in Business, Education, International Relations, or a related field
- 5+ years of experience in customer success, account management, or international services, including time in a senior or lead capacity
- Experience managing or formally mentoring a team
- Experience owning complex, high-value accounts through the full lifecycle, from onboarding and implementation to long-term retention
- Proficiency with customer success platforms and CRM tools
- Ability to work flexibly across time zones
- Willingness to travel to support key customer relationships
Desired Qualifications
- Knowledge of international education markets
- Multilingual capability
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