Senior Instructional Designer
$115,000–$135,000 year
HybridNew York City, New York, United States or Austin, Texas, United States
Job Summary
Conduct needs analysis by interrogating product usage and support data to determine genuine learning needs versus content requests. Design courses, certifications, and live sessions grounded in instructional rigour, producing artefacts that enable specialists to build without guessing. Facilitate customer workshops and speak at major North American conferences to represent the brand and gather roadmap insights. Build and iterate agentic AI workflows within the production pipeline, defining where human oversight remains essential. Hand off clean design specifications while coaching the team on craft and quality standards.
Required Qualifications
- Proven senior-level instructional design experience, including owning needs analysis and design end-to-end
- A portfolio of real-world customer-facing or professional learning experiences you designed
- Demonstrable experience facilitating live sessions and speaking to large audiences — conference stages, industry events, or major webinars
- Hands-on experience building agentic or multi-step AI workflows, with a clear account of how you iterated and what you learned
- Experience working cross-functionally with Product, CS, Support, and Marketing
- Comfort getting hands-on in content development and publishing, not just specification
- Excellent written and verbal communication skills
- Based in or relocating to the New York or Austin area, and up for ~2 days a week in office
Desired Qualifications
- Experience with a customer-facing LMS or CMS
- Experience creating learning content with Synthesia or other video-based tools
- A track record of published talks, articles, or community presence in L&D, instructional design, or AI
- Assessment and certification design experience
- French, German, or Spanish speaker
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.