Senior Instructional Designer
$100,000–$160,000 year
On-sitePhoenix, Arizona, United States or Bellevue, Washington, United States
Job Summary
Lead curriculum development and maintenance for Customer Service new hire and migration curricula, designing blended learning content for troubleshooting and business needs. Write strong, measurable learning objectives tied to program goals, develop design documents, and author content from scratch using multimedia tools. Work closely with Subject Matter Experts to analyze and synthesize content, use data to support learning interventions, and project manage programs to meet dates and schedules. Mentor junior team members while evolving the blended learning strategy through collaboration with cross-functional Chewy teams.
Required Qualifications
- An advanced degree or certification in Performance Technology, Instructional Design, Adult Learning, or Teaching
- 7-10 years of on-the-job application with programs
- Proven experience with Instructional Design and performance consulting in cross group environments
- The ability to drive metric improvements
- Deep instructional design knowledge
- The ability to convey the complex ID theories to internal stakeholders in a way that they can consume
- Proven e-learning design and development experience
- Experience with designing, developing, delivering and evaluating blended learning courses/lessons
- Developing multiple projects at one time
- Demonstrated ability to communicate effectively with peers
- Driving diverse workgroups to collaborative solutions
- Experience with using Learning Management Systems
- Exceptional communication skills
- The ability to use Microsoft Office products including Word, PowerPoint, and Excel
- Proven Instructional Design skills including the ability to write and manage terminal and enabling learning objectives in content
- Build design documents
- Author content from scratch
- Proven Multimedia Development experience including eLearning authoring
- Animation
- Video
- Graphic design
- Proven Learner Experience Design skills including visual design
- Usability
- Interactive design
- Accessibility
- Proven Learning Technology skills including working with and administering Learning Managing Systems
- Implementing design tools
- Debugging SCORM issues
- Strong Microsoft Office Skills mandatory including the ability to work in Word Templates
- The ability to apply learning theories to solve difficult business problems
- Strong project management skills across multiple strategic and tactical projects
- Experience with project management tools including Jira, Smartsheet, or Asana
- The ability to influence without authority cross functionally
- The ability to deal with ambiguity and rapidly changing priorities diplomatically
- Must be able to work well in a team
- Take on big challenges
- HTML, CSS, and JavaScript skills
- xAPI, Chatbots, and AI technologies
- Strong Microsoft Office Skills mandatory including the ability to work in Word Templates
Desired Qualifications
- Proven Instructional Design skills including the ability to write and manage terminal and enabling learning objectives in content
- Build design documents
- Author content from scratch
- Proven Multimedia Development experience including eLearning authoring (Articulate Storyline, Articulate Rise, Evolve, Adapt, or Elucidat)
- Animation (Vyond, Adobe Animate, or Adobe After Effects)
- Video (Adobe Premiere or Camtasia)
- Graphic design (Adobe Photoshop or Adobe Illustrator)
- Proven Learner Experience Design skills including visual design, usability, interactive design, and accessibility
- Proven Learning Technology skills including working with and administering Learning Managing Systems, implementing design tools, and debugging SCORM issues
- The ability to apply learning theories to solve difficult business problems is critical to the success of this role
- Strong project management skills across multiple strategic and tactical projects
- Experience with project management tools including Jira, Smartsheet, or Asana
- The ability to influence without authority cross functionally
- The ability to deal with ambiguity and rapidly changing priorities diplomatically
- Must be able to work well in a team and take on big challenges
- How you accomplish your daily tasks is as important as the results you get in this highly collaborative environment
- HTML, CSS, and JavaScript skills are a plus
- xAPI, Chatbots, and AI technologies are a plus
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