Senior Insight Analyst – Retailer Customer Success Team
$40,000–$47,000 year
HybridLondon, England, United Kingdom
Job Summary
Build and maintain relationships with client stakeholders and internal teams, acting as a trusted advisor to lead data-driven conversations. Own day-to-day client servicing by responding to key business questions and supporting delivery against account plans aligned to client objectives. Translate client challenges into analytical briefs, delivering high-quality analysis using EPOS and panel datasets to create story-led outputs that drive action. Develop a deep understanding of the UK grocery landscape and FMCG market dynamics while integrating multiple data sources to provide a holistic view of performance. Contribute to team development and support junior members to continuously improve client service.
Required Qualifications
- Strong analytical experience within FMCG, retail, or market research
- Experience in analysing, interpreting and storytelling with Consumer Panel data
- Experience working with retail or consumer data (EPOS / panel preferred)
- Proven ability to turn data into clear, actionable insights and strong client management and stakeholder engagement skills
- Confident presenter with well-developed storytelling ability, strong commercial acumen and understanding of business drivers
- Experience combining multiple datasets into a single narrative, exposure to account planning or strategic client development
Desired Qualifications
- Curious & Insight-Led: Passion for uncovering meaningful insights
- Commercially Focused: Driven to deliver measurable impact
- Proactive & Challenging: Brings new thinking and perspective
- Collaborative: Builds strong, effective relationships
- Engaging Storyteller: Communicates insight with clarity and impact
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