Senior Infrastructure Support Engineer
$91,000–$137,000 year
RemoteUnited States
Job Summary
Monitor product and service operations against key performance indicators, responding promptly to detected deviations and acting as the first responder for production incidents. Define incident response procedures, prepare runbooks, and execute root cause analysis to outline preventive measures. Reduce human effort by automating operations using modern tech stacks and collaborate with SRE teams to implement reliability improvements through infrastructure and observability configuration code. Initiate communication across support functions to coordinate war rooms and resolve incidents with development and tech leads. Work under pressure in a 24x7 rotation team, supporting clients through transitions to agile practices while maintaining resources in line with modern, sustainable standards.
Required Qualifications
- hands-on experience in using CI/CD tools such as Jenkins, CircleCI or Gitlab for executing deployments
- knowledge of Infrastructure as Code (IAC) tech stacks such as Terraform, Ansible, ARM or Cloudformation to provision and manage infrastructure
- working experience in using observability tools for logging, monitoring, tracing and alerting, e.g.: Datadog/PrometheusGrafana, ELK/EFK/Splunk
- experience supporting at least one public cloud, e.g.: AWS, Azure or GCP
- hands-on experience executing most common operations in managing workloads on any container ecosystem tech stacks. e.g.: Docker, Kubernetes, Openshift, etc.
- understanding of system performance tuning and scaling to handle common heavy load scenarios along with concepts of highly available systems and basics of disaster recovery solutions, and are familiar with failover, backup and recovery concepts
- experience operating a Linux OS such as RHEL or a Debian-Based OS and are familiar with most common Linux OS operations and commands, reading and tweaking Bash scripts and managing runtime environment configurations such as Env Vars, Logs, etc.
- experience supporting backend storage solutions such as SQL and NoSQL databases, e.g.: Postgres and MongoDB, and caching solutions such as Redis and Memcached
- experience in networking configuration and security, and are familiar with common networking setup and security practices, e.g.: loading, balancing, proxies, transport layer security (TLS) and certificate management, and an understanding of standard network protocols and configurations
- good understanding of fundamental concepts of APIs such as request, response, headers, authentication, JSON payloads, etc.
- strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders
- people skills with an emphasis on close collaboration with multiple, cross-functional teams from the client side or Thoughtworks
- ability to work under pressure and with composure during production incidents
- strong analysis, deduction and reasoning skills, with the ability to identify patterns in data and draw conclusions
- strong drive and ownership to sign up and deliver work when called upon without being too concerned with role boundaries
- willing to be part of a rotation- and need-based 24x7 available team
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment in the United States
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