Senior Infrastructure Project Engineer
$100,000–$100,000 year
RemoteUnited States or Brooklyn, New York, United States
Job Summary
Lead technical onboarding, discovery, and environment assessments for new clients, standardizing setups to MSP best practices including M365, Azure AD, security, backups, and monitoring. Design technical solutions meeting business needs by creating scopes of work, estimates, and project plans that define phases, tasks, dependencies, and resources. Execute network, server, cloud, and migration projects across routing, switching, firewalls, VPNs, and hybrid environments while tracking progress and escalating change orders. Mentor junior engineers and coordinate with Project Managers, Account Managers, and Client Success teams to ensure seamless handoffs. Deliver secure, scalable, and supportable solutions with complete documentation for service teams.
Required Qualifications
- Lead technical onboarding, discovery, and environment assessments for new clients
- Standardize client environments to MSP best practices (M365, Azure AD, AD, security, backups, monitoring)
- Ensure environments are fully documented and integrated into internal systems
- Act as the technical lead through onboarding until transition to steady-state support
- Design technical solutions that meet client business needs
- Create clear scopes of work, estimates, and project work plans
- Define project phases, tasks, dependencies, resources, and checklists
- Identify risks, dependencies, and out-of-scope work early
- Execute projects according to approved plans and standards
- Track project progress, hours, and scope alignment
- Identify and escalate change order needs when scope changes
- Deliver secure, scalable, and supportable solutions
- Design and implement network, server, cloud, and migration projects
- Work across routing, switching, firewalls, VPNs, wireless, and hybrid environments
- Assess existing environments and recommend improvements
- Maintain accurate project documentation, diagrams, and ticket notes
- Ensure documentation is complete and usable for service and support teams
- Contribute to standardized templates, checklists, and project processes
- Mentor junior engineers during project work
- Coordinate with Project Managers, Account Managers, and Client Success teams
- Provide feedback on recurring issues and process improvements
- Projects are delivered on time, within scope, and aligned with best practices
- Clients receive clean, well-documented, and support-ready environments
- Work plans are clear, repeatable, and easy to execute
- Strong collaboration exists across project, service, and account teams
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