Senior Infrastructure Analyst – L3 - Project
On-siteHouston, Texas, United States
Job Summary
Lead and execute technical projects including server refreshes, cloud migrations, and security deployments while resolving complex Level 3 support issues for server, virtualization, networking, and Microsoft 365 environments. Act as the escalation resource for Tier 1 and Tier 2 teams, troubleshooting advanced end-user and application problems, and provide mentorship to lower-tier staff. Maintain project documentation, collaborate with PMOs and NOC on delivery, and support the service desk during high-volume periods. Participate in on-call rotations and attend weekly technical review meetings. Valid Texas driver's license required for occasional client site travel.
Required Qualifications
- Associate's degree in IT or equivalent experience
- 8+ Years of experience in Information Technology or related field
- 4+ Years of experience in End User Support
- Valid Texas driver's license and insurance
- Ability to occasionally travel to client sites as needed
- Valid Driver's license and insurance
- Ability to operate a motor vehicle
- Strong customer service skills
- Excellent communication and interpersonal skills, both verbal and written
- Ability to work collaboratively in a team environment to get results and resolve customer needs
- Ability to investigate and find the root cause of issues and follow through with corrective actions
- Comfortable demanding excellence in self and team to ensure successful resolution of service requests
- Ability to act as a higher-level resource for escalation
- Ability to adapt/modify troubleshooting techniques to address the situation
- Knowledge of VPN/Remote access technologies
- Microsoft Hyper-V and VMWare vCenter/ESXi
- Microsoft Azure solutions
- Windows Server/Desktop
- Networking and firewall administration
- Microsoft Exchange Administration
- Microsoft 365 Administration
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