Senior Imports Agent

Senior Import Agent responsible for supporting all aspects of daily import operations from initial enquiry through to shipment recovery and final clearance, ensuring shipments are handled in a compliant, timely, and professional manner. Requires strong knowledge of World Courier SOPs, customs clearance processes, CDS, and customs declarations for air and road freight; ability to liaise with clients, service providers, regulatory bodies, World Courier offices, Border Force, Port Health, and local authorities. Role involves following SOPs, verifying documentation concordance, preparing packing lists, performing CTM-STAR operations across inbound/outbound/relocation processes, relabeling, stock and relocation activities, and maintaining high standards of accuracy, compliance, and customer service. Working pattern is 8.5 hours per day on a 40-hour week, Monday to Sunday, 6 am – midnight, with some flexibility on days and core times; responsibilities include compliance with SOPs, documentation verification, packing-list preparation, system operations, and stock control. Desired attributes include logistics experience (air/road freight), TMS experience, strong interpersonal relationships, initiative, IT literacy, flexible and good communication skills, and knowledge of customs and import licensing.