Senior Implementation & Support Manager (SaaS) - Miami, FL
$100,000–$120,000 year
Remote · Miami, Florida, United States or United States
Miami, Florida, United States or United StatesRemoteFull Time$100,000–$120,000 yearMid LevelBachelors DegreeEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Seeking a Senior Implementation & Support Manager with 7+ years in SaaS to lead onboarding and support functions, ensuring successful customer deployment and satisfaction. Requires a Bachelor's degree and strong technical and interpersonal skills.
Required Qualifications
- 7+ years of experience in SaaS implementation or customer support
- 3+ years in a managerial or leadership position
- Strong understanding of SaaS platforms and cloud technologies
- Experience managing customer-facing teams
Desired Qualifications
- Experience with customer relationship management (CRM) systems
- Knowledge of ticketing systems such as Zendesk
- Familiarity with project management tools like JIRA or Asana
- Proven success in a SaaS implementation or support role
- Excellent interpersonal and communication skills
- Strong problem-solving and decision-making capabilities
Additional Requirements
- No recruiters please
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