Senior Implementation Manager, Strategic Partnerships
$80,000–$92,000 year
Remote
Job Summary
Lead end-to-end project management for complex strategic partnership implementations, independently establishing delivery approaches, governance, and launch paths for integration, referral, reseller, and payer models. Translate commercial agreements into joint operating models, defining roles, handoffs, decision rights, and success metrics while coordinating with Solutions Engineers and Technical Implementation Managers on requirements, data integrations, and testing. Serve as the primary implementation contact across Spring Health and partner teams, synthesizing status, risks, and dependencies for senior leaders to ensure clean transitions to steady-state ownership. Adapt operating models to diverse partner types, leveraging data and AI practices to improve execution quality and scalability.
Required Qualifications
- Bachelor's degree or equivalent practical experience
- 5+ years of experience in implementation, strategic project or program management, professional services, partner operations, or a related field, including independently leading complex cross-functional launches
- Experience onboarding and operationalizing strategic partnerships, such as integration, referral, reseller, payer or carrier, wellbeing rewards, channel, or other ecosystem partnerships
- Experience translating commercial agreements and solution designs into joint operating models, implementation plans, governance, standard operating procedures, and scalable playbooks
- Demonstrated ability to coordinate business and technical workstreams in partnership with solutions engineering, technical implementation, product, engineering, operations, commercial, and partner stakeholders
- Advanced experience with customer relationship management and project management tools, such as Salesforce and Rocketlane, plus a track record of using data, automation, or AI to improve execution and decision-making
- Strong analytical, listening, facilitation, and executive communication skills, with the ability to identify root causes, evaluate tradeoffs, and translate ambiguity into clear recommendations and decisions
- Demonstrated ability to influence senior stakeholders across multiple organizations, establish accountability without formal authority, and maintain momentum through complex handoffs and dependencies
- Sound judgment in ambiguous or evolving situations, with the ability to determine an approach, make timely decisions, and own outcomes while respecting the accountability of subject-matter experts
- High integrity, strong organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach
Desired Qualifications
- A deep passion for transforming mental healthcare and eliminating barriers to care
- Experience in HealthTech, employee benefits, mental health, payer or carrier partnerships, reseller or referral models, wellbeing rewards, APIs, or data integrations
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