Senior Implementation Consultant
$120,000–$130,000 year
On-site · Chicago, Illinois, United States
Job Summary
Senior Implementation Consultant leading end-to-end implementation projects for OpenGov Public Service Platform in the public sector, serving as the primary technical advisor to government customers, mentoring team members, and collaborating with cross-functional groups to deliver tailored, scalable solutions. Responsibilities include data requirements gathering, platform configuration, administrator training, guiding customers through the implementation process, addressing customer needs with innovative workflows, developing government-domain expertise across multiple states, delivering training programs, and contributing to product discussions to ensure a high-value customer experience. Key skills include advanced data analysis, Excel proficiency, SaaS/API/Cloud familiarity, Agile/Scrum experience, strong communication and stakeholder management, and a track record of driving delivery efficiency and customer success.
Required Qualifications
- Minimum of 6-8 years of experience in the public sector, government technology or related areas such as Finance/Accounting, Utility Billing, Tax & Revenue, Budgeting, Procurement, or similar
- At least 4 years of experience in software implementation consulting or equivalent roles involving external clients
- Advanced knowledge of analyzing and reporting large volumes of financial or relevant data with a strong understanding of governmental concepts and practices
- Proficiency in training customers on software solutions to address key workflows and business processes
- Advanced Excel skills (e.g., functions/formulas, v-lookup, pivot tables, error-checking, report formatting)
- Strong skills in conceptualization, modeling, and design to develop efficient solutions
- Proven ability to lead and mentor teams, fostering a culture of collaboration and professional growth
- Strong track record of working in fast-paced environments, managing internal procedures, and driving process improvements
- Excellent verbal and written communication skills with the ability to build and maintain productive relationships with customers and internal teams
- Ability to effectively network and influence stakeholders across disciplines
- Demonstrated ability to adapt quickly to changes in product features and strategically address evolving customer needs
- Familiarity with SaaS solutions, APIs, or Cloud technologies
- Knowledge of Agile & Scrum methodologies
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