Senior HRSD-ServiceNow
$143,800–$215,800 year
On-site · Dallas, Texas, United States
Job Summary
Hands-on ServiceNow HRSD development and configuration across modules (HR Case Management, Employee Service Center, Lifecycle Events, Knowledge, Onboarding/Offboarding, HR Agent Workspace). Collaborate with HR stakeholders and IT partners to translate requirements into technical solutions using Flow Designer, Script Includes, UI Actions, Service Catalog workflows, UI Builder, and platform APIs. Follow SDLC best practices including requirement analysis, design, configurable builds, unit testing, UAT, and deployment readiness. Build dashboards with Performance Analytics; develop documentation; conduct peer reviews; stay current with ServiceNow HRSD innovations; participate in Agile delivery.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
- 4+ years of hands-on ServiceNow development/administration with a strong focus on HRSD
- ServiceNow Certified System Administrator (CSA) certification
- Preferred: ServiceNow HR Service Delivery (HRSD) Implementation Specialist certification and Certified Application Developer (CAD)
- Proficiency in JavaScript, HTML, CSS, XML, and JSON for ServiceNow scripting
- Strong understanding of HRSD modules (HR profiles, case management, lifecycle events, agent workspace, ACLs and HR Application Scopes)
- Strong understanding of ServiceNow knowledge management flows, including knowledge article lifecycle, approval workflows and roles
- Working knowledge of Employee Center Portal, including setup of HR services, knowledge articles and widgets; ability to ensure alignment with content governance, user criteria and personalized employee experiences
- Excellent problem-solving, analytical, and communication skills
- Proven ability to work collaboratively in a development team and partner effectively with stakeholders across HR and IT
- Experience with Agile Development practices and comfortable working in fast paced delivery timelines
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