Senior HR GBS Specialist - Service Delivery & Continuous Improvement (Asia)
HybridPetaling Jaya, Selangor, Malaysia
Job Summary
Own the operational delivery of the Employee Lifecycle service, including Employee Inquiry and Case Management processes across the Asia portfolio. Provide process guidance, review complex transactions, and coach team members to ensure consistent execution of standardized HR procedures. Lead the preparation and delivery of operational reporting, KPIs, and SLA dashboards while monitoring case trends and service quality. Maintain and continuously improve SOPs for the Employee Lifecycle family, incorporating local legislative variations and global standards. Act as the Deputy to the Asia Service Delivery Lead, providing leadership support, operational oversight, and business continuity as required.
Required Qualifications
- 6-9 years of experience in HR Operations or HR Shared Services experience
- Significant experience managing Employee Lifecycle administration within a multinational environment
- Experience handling complex employee cases
- Experience supporting HR compliance activities
- Experience with HR case management systems
- Experience with Workday or equivalent HCM platform
- Fluent English (spoken and written)
- Bachelor's degree in Human Resources, Business Administration, Law, Psychology or a related field, equivalent experience will also be considered
Desired Qualifications
- Experience working within Global Business Services environments preferred
- Experience supporting payroll processes would be an advantage
- Demonstrated experience improving HR operational processes
- Lean, Six Sigma or HR certifications considered an advantage
- Additional Asian language is an advantage
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