Senior High Performance Operations Manager
$45,000–$55,000 year
On-siteCharlotte, North Carolina, United States
Job Summary
Lead operational delivery of USA Field Hockey's Men's and Women's National Team programs, including domestic camps, international tours, and Olympic Qualification events. Own end-to-end travel logistics, budget administration, and equipment management while serving as the communication hub between coaches, athletes, and external partners. Maintain athlete administration records, coordinate performance support staff scheduling, and develop SOPs to ensure zero preventable operational errors. Manage budgets exceeding several hundred thousand dollars and deliver tours with full visa and travel compliance.
Required Qualifications
- Operational excellence, planning and organization
- Ownership, accountability and proactive decision-making
- Project management — able to run 50+ moving pieces simultaneously without missing deadlines
- Financial acumen — comfortable managing budgets in excess of several hundred thousand dollars
- Communication and relationship management across athletes, staff and external partners
- Customer service orientation — this role is athlete-facing every day
- Adaptability and problem solving; anticipates issues before they occur
- Emotional intelligence and composure under pressure; exceptional attention to detail
- Microsoft 365: Word, Excel, Outlook, Teams, SharePoint
- Google Workspace: Sheets, Calendar, Forms
- Adobe Acrobat / PDF tools
- DocuSign (athlete agreements, waivers and other e-signature documentation)
- Athlete Management System / database platform (specific system TBD)
- Highly organized, calm under pressure, and anticipates problems before others see them
- Emotionally intelligent, builds trust quickly, and is comfortable working behind the scenes
- Service-oriented without needing recognition; positive and adaptable
- Loves planning and enjoys creating order from complexity; deadline-driven
- Self-directed — takes ownership of problems and communicates proactively rather than reactively
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