Senior Functional Support Consultant
$83,000–$100,000 year
On-site · Hyderabad, Telangana, India or Bengaluru, Karnataka, India
Job Summary
As a Senior Functional Support Consultant, provide L2 and L3 level support for Vistex Applications, maintaining existing configurations and codes, and performing technical troubleshooting. Responsibilities include managing customer relations, quality assurance testing, documenting changes, and executing test scenarios. Candidates must have strong documentation skills, and proficiency in Microsoft Office applications is essential. The role demands exceptional communication skills and the ability to thrive in a fast-paced environment.
Required Qualifications
- 5+ years of experience in customer support
- Functional and technical expertise in analyzing and resolving production issues
- Experience in post-production support and application enhancements
- Ability to document changes and enhancements accurately
Desired Qualifications
- Proficiency in Excel, MS Word, and MS PowerPoint
- Exceptional communication and interpersonal skills
- Excellent time-management skills
- Ability to multi-task and prioritize effectively
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