Senior Fulfillment Officer
On-siteAbuja, FCT, Nigeria
Job Summary
Oversee daily hub operations including sorting, loading, and routing to ensure high-quality and timely deliveries. Maintain accurate operational databases, track orders, and generate daily/weekly performance reports while monitoring rider activity and optimizing routes. Supervise, train, and mentor a team of delivery associates, coordinators, and drivers. Resolve escalated customer issues, handle exceptions, and returns, ensuring compliance with safety standards, vehicle inspections, and local regulations. Track key performance indicators such as delivery times, vehicle efficiency, and productivity. Identify areas for operational improvement and implement solutions to increase productivity. Work flexible hours including weekends and long shifts, with availability from Mondays to Saturdays.
Required Qualifications
- A graduate with a degree in Logistics, Supply Chain Management, Business, or related fields
- Should have completed NYSC
- Proficiency in Microsoft Office (specifically Excel) or Google Sheets
- Capability to stand for long periods
- Can lift to 20kg
- Strong communication skills
- Time management skills
- Problem-solving skills
- Ability to work flexible hours, including weekends or long shifts, in a fast-paced environment
- Availability to work Mondays to Saturdays (6 days a week)
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