Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

Manage file creation and all services associated with freight forwarding and logistics, including assisting with account start-ups and liaising with sales to ensure required documentation is provided. Monitor audit files weekly for compliance of estimate input, profit margin setting, and timely invoicing while assisting clients with day-by-day export/import documentation requests. Provide complete flight and sailing details to ensure proper information flow and liaise with airlines and ocean lines to procure optimal capacity and cost solutions. Act quickly on emergency situations within Air/Ocean files and network with internal and external partners to guarantee service assistance during workflow overload.