Senior Fraud Specialist
On-siteBettendorf, Iowa, United States
Job Summary
Research and analyze complex alerts regarding possible fraudulent account activity, then place outbound calls and take appropriate action based on transaction characteristics. Monitor financial crime risk management software to detect and prevent fraud, while reviewing consumer and business accounts including transaction history, online banking, Zelle, and bill pay activity. Proactively identify trends or patterns of activity related to fraud claim activity and escalate for appropriate action. Investigate and process Affidavits of Forgery pertaining to check fraud cases, and assist with monitoring and approval of Mobile Deposit Capture items. Respond to internal and external customer inquiries regarding fraud activity within two hours.
Required Qualifications
- High school diploma or general education degree (GED)
- Minimum 3 years fraud experience and/or training
- Knowledge of rules and regulations related to financial fraud and MasterCard Operating Regulations (Reg E, Reg CC, BSA)
- Ability to read, write and speak English
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Knowledge of database software
- Knowledge of spreadsheet software
- Knowledge of word processing software
- Ability to use ten key number function and financial calculator
- Ability to work in a confined area
- Ability to sit at a computer terminal for an extended period of time
- Occasional stooping or kneeling
- Ability to stand, sit, talk, walk, climb or balance and stoop, kneel, crouch, or crawl
- Ability to hear and use hands and fingers to operate a computer keyboard and telephone
- Ability to reach with hands and arms
- Ability to lift and/or move up to 25 pounds
- Close vision
- Light to moderate lifting
- Regular, predictable attendance
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