Senior Fraud Analyst
$63,000–$65,000 year
On-siteAlbany, New York, United States
Job Summary
Monitor daily fraud, process disputes, and investigate fraudulent transactions by communicating with compliance, member services, and operations teams. Research, document, and process unauthorized transactions while managing provisional issuing and resolving lost/stolen card reports. Respond to fraud alerts across all systems, process Visa Card Alert Management System (CAMS), and create daily, weekly, and monthly reports for management. Escalate concerns regarding member dissatisfaction, processing disruptions, or potential financial loss. Maintain accurate records of potential fraudulent losses and stay abreast of regulations, processor rules, and mitigation measures. Work Mon. – Fri. 8:15am – 5:00pm.
Required Qualifications
- knowledge or regulations and guidelines for ACH, share draft, wire and card dispute resolution
- bachelor's degree in a related field or 4+ years' experience in a fraud related field
- Two plus years' financial institution experience with Regulation E
- proficient in both Word, Excel and data management
- Strong math/computer skills/data entry
Desired Qualifications
- Should become familiar with credit union share and loan products
- Should have the ability to interpret and explain credit union transactions posted to member accounts
- Should have general knowledge of various business machines including PC experience, internet, keyboarding and calculator skills
- Should know how to interpret computer generated reports
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