Senior FM Services Specialist [Saudi National]
On-siteSa, Jämtland County, Kingdom of Sweden
Job Summary
Conduct day-to-day on-site technical oversight of Integrated Facilities Management (IFM) activities across workforce accommodation, residential blocks, and common areas. Lead routine field inspections to assess facility condition, operational performance, cleanliness, safety, and service quality while monitoring hard and soft FM services including HVAC, MEP, cleaning, catering, and waste management. Review contractor performance against SLAs and KPIs, track corrective actions, and coordinate with stakeholders to resolve maintenance issues and ensure worker welfare. Prepare daily and weekly FM reports, incident logs, and contractor assessments while supporting facility handover, snagging, and commissioning activities. Monitor asset registers, preventive maintenance schedules, and critical equipment reliability to ensure operational readiness and continuous improvement across large-scale defense and critical infrastructure projects.
Required Qualifications
- Diploma or Bachelor's Degree in Facilities Management, Mechanical Engineering, Electrical Engineering, Civil Engineering, Building Services, or a related technical discipline
- Minimum 10+ years of facilities management experience
- Significant hands-on site supervision and contractor management experience
- Experience supporting large-scale workforce accommodation, workers' villages, remote camps, high-density residential compounds, or similar operational facilities
- Demonstrated experience managing or overseeing Integrated Facilities Management (IFM) service providers
- Strong working knowledge of both hard and soft FM services, including: HVAC and mechanical systems, Electrical systems, Plumbing and water distribution, Planned and corrective maintenance, Cleaning and janitorial services, Catering and food services, Waste management, Pest control, Hygiene and sanitation
- Experience monitoring contractor performance against contractual SLAs and KPIs
- Strong understanding of planned preventive maintenance (PPM), corrective maintenance, work orders, and service request management
- Experience conducting facility inspections, identifying defects, and tracking corrective actions through closure
- Knowledge of asset management, asset registers, equipment condition monitoring, and lifecycle maintenance principles
- Experience supporting facility handover, snagging, commissioning, and operational readiness activities
- Understanding of worker welfare, accommodation quality, hygiene, and facility safety requirements
- Ability to interpret FM contracts, scopes of work, performance requirements, and service specifications
- Strong problem-solving skills and ability to resolve operational issues in a fast-paced environment
- Ability to direct and influence contractor workforce teams without direct administrative reporting authority
- Strong attention to detail with the ability to identify recurring operational and service quality issues
- Strong written and verbal communication skills
- Ability to prepare clear operational reports, inspection findings, incident logs, and contractor performance assessments
- Ability to work independently and make appropriate operational decisions within assigned authority
- Strong stakeholder management and multidisciplinary coordination capabilities
Desired Qualifications
- Experience supporting Saudi Arabian giga-projects, major master-planned developments, workforce villages, or large residential communities
- Experience within City Operations, Asset Management, Facilities Management, Community Operations, or Property Management environments
- Professional Facilities Management certification such as CFM, FMP, IWFM, or equivalent
- NEBOSH, IOSH, OSHA, or equivalent HSE qualification
- Experience using CAFM, CMMS, asset management, or digital inspection platforms
- Experience developing and monitoring FM dashboards, SLA/KPI scorecards, contractor performance reports, and service improvement plans
- Knowledge of food safety, catering hygiene, sanitation, and high-volume food service operations
- Experience managing outsourced hard and soft service providers within complex operational environments
- Familiarity with lifecycle planning, asset condition assessments, preventive maintenance optimization, and reliability improvement
- Experience reviewing O&M manuals, warranties, asset data, maintenance plans, and handover documentation
- Knowledge of emergency response, incident management, and business continuity requirements within residential communities
- Experience working within Delivery Partner, PMC, client-side, or major program environments
- Strong contractor management, negotiation, and performance improvement capabilities
- Ability to analyze operational trends and recommend practical improvements to service quality, asset reliability, and resident experience
- Strong commitment to worker welfare, safety, operational excellence, service quality, and continuous improvement
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