Senior Floor Manager
$150,000–$200,000 year
On-siteEdinburgh, Scotland, United Kingdom
Job Summary
Lead the shop floor to deliver exceptional JD service standards, ensuring a premium customer experience at all times. Drive strong commercial performance through effective merchandising, stock management, and team motivation. Take ownership of the store's key performance indicators, ensuring consistent progress and strong overall results. Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy, and cost control. Recruit, train, coach, and develop colleagues, building a high-performing, engaged, and customer-focused team. This flagship store role requires confident, hands-on leadership and strong commercial awareness to maintain the premium JD experience.
Required Qualifications
- Supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment
- Strong leadership skills with proven ability to develop and inspire teams
- Excellent communication and customer-resolution ability, confident in handling complex situations
- Solid commercial awareness with understanding of store operations and performance drivers
- Strong attention to detail and the ability to uphold premium standards in a flagship setting
Desired Qualifications
- Passionate about the JD brand, retail trends, and delivering a standout flagship experience
- Experience in visual merchandising or premium product presentation
- Energetic, confident leader who thrives in high-pressure, high-traffic environments
- Proactive problem solver who takes initiative and drives continuous improvement
- Builds strong working relationships, contributing to a positive and inclusive store culture
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