Senior Floating Financial Service Representative- Peninsula Territory

Senior Floating Financial Service Representative for Langley Federal Credit Union’s Peninsula floating team, based in Hampton and Newport News, providing service to members in-branch or by phone, using consultative selling to present financial products and services, assuming operational responsibility at assigned branches, mentoring staff, managing security overrides, handling escalated member situations, processing accounts and loans in accordance with policies, supporting Online/Telephone banking, and educating members on products to improve financial well-being. Responsibilities include outbound calling, relationship-building, cross-training, CRM usage, and collaboration with internal partners to drive member engagement and ensure regulatory compliance.