Senior Field Service Technician

Perform demand and contract field services, including emergency and scheduled maintenance, to support our Analytical product installed base with a focus on Continuous Emissions Monitoring, DeNOx, Gas Purity, and Combustion Control. Assist with Factory Checkout, customer-witnessed Factory Acceptance Testing, and Site Acceptance Testing to ensure systems meet quality and functional standards. Consult with factory and service centers to deliver technical solutions and collaborate with Sales and Business Development Managers to design comprehensive solutions for customer needs. Support technical training and post-sale service planning, while developing best practice procedures for product startup and troubleshooting. Manage overhead, travel, and expenses in a fiscally responsible manner, ensuring adherence to all safety, quality, and company rules and regulations. Function as the strategic communication point between customers and the business in resolving warranty issues and drive organizational accountability with regular updates. Stay technically proficient on new products and enhancements within the Analytical and Detection product lines through self-study and factory training.