Senior Field Service Technician
$68,600–$109,760 year
Remote · Irving, Texas, United States or US
Job Summary
Senior Field Service Technician responsible for on-site field service work with customers, installation and commissioning, maintenance, repairs, extensions, upgrades, and end-of-life services for critical power equipment. Will identify and troubleshoot technical issues, proactively identify potential equipment failures, and propose corrective actions. Will coach and supervise technicians, prepare material lists, support certification processes, and identify opportunities for product and quality improvements. Maintain strong customer relationships, communicate service timelines and expectations, and identify possible new sales opportunities while ensuring adherence to ABB safety guidelines and quality standards.
Required Qualifications
- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment
- Advanced level ability to interact and communicate information to varying levels within the organization
- Collaborates well with others
- Advanced level of ability to use Microsoft Office products
- Moderate ability to Project Manage using MS Project or Excel
- Advanced ability to write test plans and reports detailing test results
- Advanced ability to stay organized and meet deadlines on administrative duties
- Works with a sense of urgency and ownership; until the job is complete
- Candidates must already have work authorization that would permit them to work for ABB in the US
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