Senior Field Service Operations Manager
$76,800–$105,600 year
On-siteLeixlip, Leinster, Ireland
Job Summary
Lead installation, warranty, and service operations while championing a safety-first culture and driving operational excellence through quality management and continuous improvement. Build trusted relationships with customer stakeholders to act as a key leadership interface during ramps and escalations, delivering performance against revenue, margin, and utilization objectives. Manage budgets and forecast with Finance to support Commercial Service Agreements, while leading and coaching a team of engineers and frontline leaders in a complex matrix organization. Partner across Operations, Sales, and Supply Chain to execute resource planning, training, and strategic improvement initiatives that enhance efficiency and organizational effectiveness.
Required Qualifications
- BS degree or equivalent in Engineering, Physics, Materials Science, Business or a related discipline
- Minimum 6 years' experience in a technical service, operations or engineering environment
- Proven leadership experience managing technical teams in a customer-facing environment
- Strong commercial acumen with experience balancing customer, operational and business priorities
- Experience managing budgets, operational metrics and performance objectives
- Ability to navigate a complex matrix organisation and influence stakeholders at multiple levels
Desired Qualifications
- Semiconductor industry experience, or experience in a comparable high-technology environment
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