Senior Field Quality & Reliability Engineer
$135,100–$168,900 year
On-siteTustin, California, United States or Normal, Illinois, United States
Job Summary
Monitor field performance metrics and proactively identify emerging high-impact issues using warranty data for early resolution. Drive timely root cause analysis by engaging cross-functional teams with a data-driven approach to ensure issues are identified and resolved using techniques like 8D and 3-Way 5-Whys. Create detailed documentation for customer review and support business cases to present information for Field Service Actions decisions. Implement continuous improvement by driving lessons learned into relevant processes and develop innovative tools to enhance efficiency and scalability.
Required Qualifications
- Excellent communication and interpersonal skills
- Ability to work efficiently and effectively under pressure and with a high workload
- Basic SQL/Python coding experience
- Understanding of Fundamentals of Reliability (Weibulls, Nevada Charts)
- Demonstrated project management skills
- Strong problem-solving skills using 8D, 3-Way 5-Whys or similar method problem solving experience
- Strong Data analysis skills that includes standard quantitative methods and statistical process controls
- 2+ years' experience in a quality manufacturing environment
- Bachelor's degree in Engineering with 5+ years of experience or Master's degree in engineering discipline and 2+ years experience
Desired Qualifications
- Proficiency on DFMEA, PFMEA, Control Plans, APQP and 6 Sigma greenbelt or blackbelt desired/good to have
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