Senior Facilitator, Experience, Granicus Experience Group

Job Summary

Required Qualifications

• •5+ years of consulting, digital strategy, user experience or customer experience preferably in a digital/social media company serving government or at a government agency
• •Proficient in core CX skills, ie. human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc.
• •ideally supporting a government client
• •Be proficient in digital-communications tools
• •preferably the Granicus family of products
• •ranging from email marketing, online collaboration, website content management systems, online forms, and social networks to the next new thing
• •Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity
• •Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data
• •Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts
• •Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions
• •Skillfully enlist internal stakeholders to help navigate client relationships
• •Ability to be flexible in a changing work environment and to work well under pressure
• •Consistently perform against simultaneous projects in a fast-paced environment
• •Experience and/or enthusiasm for working with government
• •Passionate about public service, citizen engagement and all things digital
• •Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables
• •Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities
• •Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration
• •Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• •Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies
• •up to 30% travel to customer sites
• •GXG team members are expected to be available for in-person meetings with federal, state, and local customers as needed
• •This includes travel to customer locations to support relationship development, project execution, and strategic initiatives
• •Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• •Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Desired Qualifications

• •developing digital strategies for clients, preferably for government
• •experience facilitating workshops
• •analyzing data to inform strategies
• •working on large-scale or program-level projects for clients
• •experts in owned media communications (website, email, SMS)
• •human-centered design methodologies
• •community engagement and management
• •a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients
• •Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions
• •Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context
• •Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities
• •Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change
• •We drive toward success with a spirit of experimentation and agility
• •Design and facilitate structured, outcome-driven workshops that support discovery, group alignment, and decision-making for federal, state, and local government clients, both in person and virtually
• •Create end-to-end workshop experiences, including clear objectives, agendas, interactive exercises, and synthesis outputs aligned to client goals
• •Facilitate sessions with mixed-seniority stakeholders—from frontline practitioners to executive leadership—ensuring inclusive participation and productive dialogue
• •Apply human-centered design and CX methodologies (journey mapping, personas, ideation, prioritization) to translate insight into action
• •Adapt facilitation techniques and exercises to diverse government contexts, cultures, and levels of change readiness
• •Demonstrate confident in-person facilitation, including room management, group dynamics, timeboxing, and real-time synthesis
• •Lead engaging virtual and hybrid workshops using tools such as Zoom, Teams, and collaborative whiteboards (e.g., Miro/Mural)
• •Sustain momentum and energy in virtual settings through thoughtful session design, pacing, and interaction
• •Design custom exercises, worksheets, and breakout activities that support learning, alignment, and decision-making
• •Translate complex Customer Experience, digital, content, data, and technology concepts into accessible, actionable exercises for non-technical audiences
• •Deliver clear post-workshop outputs, including synthesized insights, documentation, and actionable recommendations
• •Serve as a trusted facilitator and guide, balancing neutrality with strategic direction to help clients move from discussion to decisions
• •Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data
• •Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts
• •Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions
• •Skillfully enlist internal stakeholders to help navigate client relationships
• •Ability to be flexible in a changing work environment and to work well under pressure
• •Consistently perform against simultaneous projects in a fast-paced environment
• •Experience and/or enthusiasm for working with government
• •Passionate about public service, citizen engagement and all things digital
• •Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables
• •Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities
• •Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration
• •Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• •Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies