Senior Experimentado - Application support analyst
On-site · Buenos Aires, Buenos Aires F.D., Argentina
Job Summary
Senior Experimentado - Application Support Analyst at PwC in Buenos Aires, Argentina. Responsibilities include providing advanced technical support for application issues escalated from L1/L2, analyzing and diagnosing complex incidents related to software applications, managing incidents and service requests with timely resolution, collaborating with Development/TechOps/Infrastructure to identify root causes and implement long-term fixes, documenting incidents and solutions in knowledge bases/runbooks, and participating in on-call rotations to ensure 24/7 coverage when required. Requirements include 4–6 years of experience in application support, strong SQL/database troubleshooting, log analysis, problem-solving, and excellent communication with technical and non-technical stakeholders. Nice-to-have: experience with monitoring tools like Splunk or Datadog. PwC emphasizes inclusive equal opportunity employment and Spanish-language skills referenced in the description.
Required Qualifications
- 4–6 years of experience in application support
- Strong experience with SQL databases, including query writing and troubleshooting
- Experience analyzing logs and diagnosing complex system issues
- Strong problem-solving and analytical skills
- Excellent communication skills, both written and verbal
- Experience with monitoring tools such as Splunk or Datadog is a plus
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