Senior/Experienced Service Advisor

Serve as the primary point of contact for guests throughout the service process, translating complex repair information into clear communication that sets accurate expectations. Build precise estimates, commit to realistic timelines, and coordinate with technicians and parts to keep repair workflows moving efficiently. Identify and present additional service recommendations that protect guest safety and vehicle performance while delivering a white-glove pickup and delivery experience consistent with the BMW brand standard. Maintain accurate records in the DMS and uphold all documentation and compliance standards. Represent BMW of Portland with the expertise and genuine hospitality the brand and its clientele expect.