Senior Experience Strategist

Senior Experience Strategist in Kyndryl Vital responsible for shaping the go-to-market strategy and creating high-impact pre-sales content that fuels Customer Experience (CX) pipeline growth. Translate market needs and human-centered approaches into compelling offerings, narratives, and solution frameworks to empower sellers and differentiate Kyndryl. Responsibilities include developing reusable assets, pitch materials, value propositions, storytelling frameworks, and executive-ready narratives that articulate customer outcomes and business impact; blending business, technology, and user needs with AI-driven capabilities; designing experience maps, user journeys, and service blueprints; facilitating cross-functional workshops and co-creation sessions; conducting qualitative and quantitative research and analyses to inform the CX vision; and supporting travel as required. The role emphasizes storytelling, cross-functional collaboration, and continuous learning within a hybrid-friendly culture.