Senior Experience Designer
$77,000–$202,000 year
On-siteChicago, Illinois, United States or Miami, Florida, United States
Job Summary
Design and implement user-centered experience strategies to enhance customer and employee interactions across various touchpoints. Collaborate with clients to develop user journeys, wireframes, and prototypes that optimize interactions, while conducting user research and usability testing to inform design decisions. Utilize design thinking and human-centered principles to create intuitive experiences, analyze data for insights, and lead the creation of digital customer experiences on mobile and web platforms. Mentor junior team members in design methodologies and facilitate workshops to gather client requirements. Work within the Commercial & Service Excellence practice to anticipate team and client needs, navigating ambiguity to deliver quality solutions.
Required Qualifications
- At least a Bachelor's degree
- At least 3 years of experience
Desired Qualifications
- Preference for at least one of the following fields of study: Business Administration/Management, Communications/Media, Computer Science/Information Systems, Design/Multimedia, Engineering
- Demonstrating proficiency in Experience Design and Human-Centered Design
- Utilizing Analytical Thinking and Data Analysis for strategic insights
- Excelling in Interactive Design and Prototyping for client solutions
- Applying Design Thinking to enhance Customer Experience (CX) Strategy
- Leveraging Mobile User Experience (UX) Design for innovative projects
- Conducting Usability Testing and User Research Design effectively
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