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JPMorgan Chase2 months ago

Senior Experience Design, Associate

On-site · Wilmington, Delaware, United States

Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Industry
Investment Banking

Job Summary

Design and shape end-to-end user experiences for financial services products as a Senior Experience Design, Associate. Lead the creation of elegant, user-centric solutions across web, mobile, and other digital channels; apply information architecture, storyboarding, and inclusive design principles to improve navigation, findability, and accessibility. Drive data-informed design decisions through market trends, user research, and behavioral analyses; collaborate with cross-functional teams to align user needs with business goals and deliver strategic, scalable experiences. Familiarity with design tools (Figma, Sketch, Adobe Creative Suite), service blueprints, and a track record of delivering accessible, inclusive digital experiences in a financial institution context.

Required Qualifications

  • 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
  • Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
  • Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
  • Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
  • Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
  • Experience delivering end to end seamless customer experiences
  • Experience creating service blueprints is valuable
  • Experience working in a financial institution

Desired Qualifications

  • Experience delivering end to end seamless customer experiences
  • Experience creating service blueprints is valuable
  • Experience working in a financial institution
  • 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
  • Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
  • Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
  • Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
  • Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
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JPMorgan Chase

Senior Experience Design, Associate

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