Senior Executive - Retail Sales

Warmly welcome customers and provide inspiring shopping experiences for fans of all ages. Understand individual customer needs, present the LEGO product range, and highlight additional purchasing benefits. Collaborate with other sales associates to ensure the best possible service, while ensuring the store back-office is organized and maintaining product availability on the sales floor. Address customer complaints and escalate difficult situations to a supervisor. Act in accordance with company procedures and guidelines, following health and safety procedures (BHP). Be a brand ambassador representing LEGO values with excellent customer service and organizational skills. Previous retail experience is preferred, along with a willingness to work flexible hours including evenings and weekends.