Senior Executive, Personal Lines Underwriting and Policy Servicing
On-siteSingapore, Singapore
Job Summary
Assess new business, renewals, and complex cases while managing policy servicing activities like issuance, endorsements, and record maintenance. Respond to enquiries from policyholders, intermediaries, and internal stakeholders, handling escalated cases and investigating operational discrepancies. Support underwriting governance, compliance, and AML/CFT due diligence, contributing to system enhancements and process improvement initiatives. Provide guidance and coaching to junior team members to promote technical competency. This role offers the opportunity to build technical underwriting expertise within Consumer GI Operations, supporting Income's General Insurance business across underwriting, claims, and service touchpoints.
Required Qualifications
- Degree or Diploma holder
- Minimum 3 to 5 years of experience in personal lines insurance underwriting and/or policy servicing
- Good communication and interpersonal skills, with the ability to handle customer, intermediary and stakeholder enquiries professionally
- Strong analytical, problem-solving and decision-making skills, with keen attention to detail
- Ability to manage multiple priorities, work under pressure and deliver within established service standards
- Good knowledge-sharing and coaching skills to support the development of less experienced team members
Desired Qualifications
- Relevant insurance qualifications
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