Senior Executive – Customer Success (BGV Services)

Act as the primary point of contact for clients, addressing queries and ensuring satisfaction while monitoring end-to-end Background Verification processes for accuracy and timely delivery. Support new client onboarding by explaining processes and timelines, then handle escalations promptly by collaborating with internal teams for effective resolution. Share periodic updates, reports, and insights to maintain transparency, and conduct regular review meetings to build long-term partnerships. Collaborate with business development teams to identify opportunities for service expansion. Requires 3–5 years of experience in Customer Success within BGV or HR services, strong communication skills, and proficiency in MS Office and basic CRM tools. Located in Chennai, India, this role offers competitive salary with performance incentives and exposure to top corporate clients.