Senior Executive - Customer Service (Service Centre)
On-siteSingapore, Singapore
Job Summary
Deliver exceptional aftersales support by providing a professional, seamless, and personalised customer experience throughout the vehicle servicing journey. Attend to customers' bookings, enquiries, requests, and feedback across various communication channels in a timely and professional manner. Welcome customers to the service centre, manage their expectations, and ensure a smooth journey from check-in through to collection. Resolve service-related concerns promptly by coordinating with the Workshop, Service Advisors, and other Aftersales teams to monitor repair progress and provide proactive updates. Gather and analyse customer feedback to identify improvement opportunities and present key insights to Management. Support the Customer Service Manager in reviewing operational workflows and service standards to drive continuous improvement.
Required Qualifications
- Diploma or Degree in Business, Hospitality, Engineering or a related discipline
- At least 2 years of experience in customer service, customer relations or frontline operations
- Passionate about delivering exceptional customer experiences and building positive relationships with customers
- Comfortable interacting with customers in a fast-paced, service-oriented environment while managing multiple priorities
- Strong interpersonal and communication skills with the ability to remain calm, empathetic and professional when handling customer concerns
- A proactive problem-solver who enjoys coordinating across different teams to achieve the best outcomes for customers
- Meticulous, organised and able to manage multiple cases with good attention to detail
- Proficient in Microsoft Office applications
Desired Qualifications
- Experience in the automotive industry
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