Senior Executive Client Management Administration
On-sitePetaling Jaya, Selangor, Malaysia
Job Summary
Manage day-to-day operating expenditures against budgets and maintain regular reports on service complaint management to ensure accurate tracking and resolution. Coordinate with key functions across the organization to gather and verify information for client and operational support while responding to routine internal and client enquiries per established guidelines. Identify process improvements within your area of responsibility and collaborate with IT, Client, and Operations teams to implement effective service solutions. This role supports the Client Management and Sales teams within DKSH's Consumer Goods business, focusing on smooth operational coordination and responsive client service. You will drive continuous self-development in Client Management practices to enhance professional effectiveness and contribute to high levels of client satisfaction and internal operational excellence.
Required Qualifications
- Diploma or Degree in Business Administration, or an equivalent qualification
- Minimum 2 years of experience in a similar role or within the Fast Moving Consumer Goods (FMCG) industry
- Strong understanding of clients' industry, business, and products
- Basic client management skills with the ability to handle routine enquiries and support client satisfaction effectively
- Proven analytical and quantitative skills with strong attention to accuracy in data compilation and reporting
- Proficiency in office productivity tools including Microsoft Excel, Word, PowerPoint, and SAP enterprise resource planning software
- Cultural awareness and sensitivity, particularly in cross-country and cross-cultural interactions
- Fluency in the local language
- Fluency in English, both written and spoken
Desired Qualifications
- ideally, in English, both written and spoken
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