Senior Engineering Manager, Loyalty
$184,500–$258,000 year
On-siteSeattle, Washington, United States
Job Summary
Lead a high-performing engineering team delivering high-quality loyalty capabilities and services aligned to product and business goals. Own end-to-end delivery for key loyalty services and platforms, ensuring system design, API design, and data modeling meet performance, security, and reliability expectations. Partner with Product, Architecture, and Data teams to define and execute a technology roadmap for loyalty while establishing engineering best practices including code quality, CI/CD, and operational excellence. Drive data-informed decision making using metrics and customer behavior insights to guide prioritization, safely integrate AI/ML concepts into real-world products, and foster a culture of innovation for advanced technologies.
Required Qualifications
- Bachelor's Degree
- 8+ years of relevant professional experience
- 3+ years of people management experience
- Experience leading full-stack software engineering teams delivering services and platforms in a complex product ecosystem
- Proven background in software engineering with strong capabilities in system design (including low-level design), API design, and data modeling for distributed, service-oriented or microservices-based systems
- Demonstrated ability to manage delivery for multiple concurrent initiatives, aligning engineering execution with product and business priorities across the loyalty domain or an equivalent business capability area
- Hands-on experience establishing and enforcing engineering standards around code quality, testing, deployment, monitoring, and reliability for production services
- Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products, including collaborating with specialized teams to integrate such capabilities into production services
Desired Qualifications
- Technical Degree
- Experience building and scaling loyalty, membership, marketing or customer engagement platforms, at high scale and availability
- Demonstrated success in leading engineering teams through periods of high growth, change, or complexity
- Track record of championing data-driven decision making and operational excellence for mission-critical systems
- High ownership mindset with a bias for action
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.