Senior Engineer/Team Lead
Remote
RemoteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Diagnose complex operational issues in AWS and Azure environments, leveraging AI tools to accelerate root cause analysis and resolution. Build automation and AI-driven workflows to eliminate repetitive tasks and improve service delivery efficiency. Manage cloud-native services including compute, storage, networking, identity, monitoring, and security while providing technical leadership during incidents. Serve as the primary technical advisor for managed services customers, driving technical conversations and maintaining SLA commitments. Champion continuous improvement by mentoring team members and adopting AI-first operational practices.
Required Qualifications
- Bachelor's degree or the equivalent work experience and/or military experience
- 6-9 years' experience troubleshooting and managing core services in both AWS and Azure, including compute, networking, identity, storage, monitoring, and security
- 3+ years' developing automation solutions using Python, PowerShell, APIs, workflows, or orchestration tools
- 3+ years' experience supporting enterprise infrastructure, cloud operations, managed services, or platform engineering environments
- Demonstrated ability to leverage AI tools, assistants, and automation platforms to improve operational efficiency and accelerate problem resolution
- Experience consuming and integrating REST APIs and cloud-native services
- Strong analytical and systems-thinking skills with a proven ability to diagnose complex technical issues
- Strong written and verbal communication skills
- Must be eligible to support public sector customers and successfully complete any required criminal history, fingerprint-based, or other customer-mandated background investigations necessary to access customer environments and systems
- Must be a US Citizen
- Must be able to successfully complete and maintain all customer-required background investigations and eligibility requirements
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- Experience working in various roles at an AWS/Azure MSP
- Experience building AI-powered operational workflows and intelligent automation solutions
- Experience leveraging LLMs, generative AI platforms, and AI assistants within engineering or operations environments
- Experience integrating AI services such as Amazon Bedrock, Azure OpenAI, Anthropic Claude, OpenAI APIs, or similar platforms
- Experience developing agentic workflows, AI orchestration frameworks, or autonomous operational processes
- Experience with AIOps platforms, observability tools, and intelligent event correlation systems
- Experience building knowledge retrieval, RAG, or AI-assisted support solutions
- AWS, Azure, or GCP certifications
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