Senior Engineer - Solution Support
On-siteCoimbatore, Tamil Nadu, India
Job Summary
Handle and address customer inquiries, concerns, and suggestions while acting as the final point of escalation. Design and implement the AppViewX Platform to solve complex automation problems, migrating customers to the latest code and generating required system reports. Troubleshoot issues using deep technical experience to provide workarounds or create follow-on tickets, making sound judgments to prioritize actions and prevent missed deadlines. Capture and create new documentation content to improve support processes and provide feedback for system enhancements. Work in a 24*7 environment to ensure smooth operations and experiences for global enterprises.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology or a related field
- Excellent Business communication skills & soft skills to handle international customers effectively
- 3+ years experience (Preferable)
- Certified in Kubernetes, Networking & Systems Certifications such as RHCE, Linux+, Network+ or CCNA
- You are a voracious learner and have the desire and ability to become a deep expert in hundreds of use cases across multiple products
- You take charge and understand that all the expertise in the world is useless if you can't own finding the solution and conveying the exact solution to the customer
- You have hands-on experience in Linux and Windows Server operating systems
- You have hands-on and understanding of Networking, Security, Certificate Management (PKI) platforms
- You have excellent experience in management, deployments and hotfix patching of applications
- You possess the ability to troubleshoot and decode problems based on previous experience
- You possess the knowledge of Python or any scripting language as an advantage
- You are passionate about learning new products/technologies continuously at a technical and troubleshooting level
- You are open to work in a 24*7 environment
Desired Qualifications
- any Security certifications are an added positive
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.