Senior Engineer, Live Operations
$160,000–$200,000 year
On-siteNew York, United States
Job Summary
Triage, diagnose, and resolve live show or Instant Rip incidents in real time, owning end-to-end incident response from declaration to postmortem. Build dashboards, alerts, and SLOs to monitor operational health, while automating manual workflows and establishing runbooks for scalable support. Partner with account managers and business teams to create self-serve tooling that reduces manual workarounds. Drive durable fixes for recurring issues and lead architecture discussions for live operational capabilities. Work Wednesday through Sunday, 1:00 PM to 9:00 PM PT, as the first engineer dedicated to keeping Fanatics Live and Instant Rips running flawlessly during peak activity.
Required Qualifications
- 6+ years of professional software engineering experience
- strong full stack proficiency
- versatile enough to solve problems across frontend, backend, and infrastructure
- Hands-on experience with observability tooling (Datadog or equivalent)
- Experience with incident response or live service support in a production environment
- Working proficiency with cloud infrastructure (AWS or equivalent)
- CI/CD pipelines
- scripting for operational automation
- Sound engineering judgment
- Strong cross-functional communication skills
- A bias toward building systems, runbooks, and automation over one-off fixes
- Bachelor's degree in Computer Science, Engineering, or related technical field
- equivalent practical experience
Desired Qualifications
- Experience with Elixir
- GraphQL
- React
- real-time streaming technologies (WebSockets, live video)
- Experience supporting live-streaming, marketplace, or e-commerce platforms
- Experience automating operational workflows or building internal admin tooling
- Passion for sports, collectibles, creators, or digital communities
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