Senior Engineer, IT Asset Management
On-siteAtlanta, Georgia, United States
Job Summary
Design, operate, and continuously improve ITOM processes aligned to IT strategy while maintaining and optimizing ServiceNow Discovery, Service Mapping, and CMDB health. Manage MID server topology, credentials, and discovery schedules to ensure service model quality, and troubleshoot integration issues across ServiceNow, infrastructure, and cloud APIs. Develop scripts for data quality, deduplication, and bulk remediation; build integrations with cloud platforms and custom interfaces; and create dashboards to monitor ITOM health and service map freshness. Produce technical documentation, stay current on platform releases, and recommend automation enhancements.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience
- 5+ years of combined experience in ServiceNow and infrastructure/systems
- Working knowledge of ServiceNow, including CMDB navigation, reporting, dashboards, and basic platform configuration
- Hands-on understanding of servers, networks, cloud resources, and terminal-based administration
- Familiarity with protocol used for ServiceNow Discovery, such as SSH, WMI, SNMP, WinRM, and cloud APIs
- Ability to troubleshoot discovery issues across both platform and infrastructure layers
- Scripting experience in Python, JavaScript, PowerShell, or shell scripting
- Experience with REST and SOAP API integrations and large data extracts
- Strong written and verbal communication skills, including technical documentation and stakeholder communication
- Ability to work independently and collaborate effectively across cross-functional teams
Desired Qualifications
- Deep ServiceNow ITOM expertise across hybrid cloud and on-premise environments
- Strong knowledge of CMDB and CSDM data models, including IRE, identification and reconciliation rules, data source precedence, and CI hierarchy
- ServiceNow certifications such as CIS-ITOM, CIS-Discovery, or CIS-Service Mapping preferred
- Familiarity with SAMPro and ServiceNow Enterprise Architecture/Application Portfolio Management
- Exposure to AI-assisted development workflows and agentic tooling for ITOM use cases
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