Senior Engineer I, Customer Support
On-siteChengdu, Sichuan, China
Job Summary
Present K&S technically and professionally to ensure equipment is installed, maintained, and repaired while aiming for customer satisfaction through reliability and proactive on-site support. Conduct on-site installation of new equipment, upgrades, and system relocations. Provide troubleshooting for both hardware and software, and offer responsive telephone and email support to ensure customers' successful use of equipment. Develop buy-off receipts and instruct customers in the proper use of the equipment. Requires an Engineering degree or Technical Study, at least five years of relevant experience, strong K&S machine knowledge, and data analysis skills. Full-time role with competitive compensation.
Required Qualifications
- Engineering degree/Technical Study
- Familiarity with the technical aspects of equipment
- At least 5 years of relevant working experience
- Strong K&S relevant machine knowledge
- Data analysis skills
- Strong problem solving skills
- Excellent communication skills
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