Senior Engineer, Field Service
On-site · Austin, Texas, United States or Hillsboro, Oregon, United States
Job Summary
Senior/Principal Field Service Engineer responsible for leading installation, qualification, maintenance, and repair of ASM semiconductor equipment at customer sites. Provide expert-level troubleshooting, root-cause analysis, and data-driven corrective actions; manage customer escalations and coordinate cross-functional teams; mentor junior engineers; drive continuous improvement and feedback to product engineering; support startup of a new fab in Austin, including on-site leadership and customer-facing engagements. Requires on-site work at customer locations in Austin, TX, relocation/rotation from Hillsboro, OR, and travel as needed to ensure system performance, uptime, and customer success.
Required Qualifications
- Strong experience in Field Service, Customer Engineering, or Product Support within semiconductor equipment or related high-tech industry
- Proven ability to troubleshoot complex electromechanical systems and resolve issues independently
- Experience in customer-facing environments with high uptime and performance expectations
- Deep understanding of semiconductor manufacturing environments, wafer fabs, and/or advanced process technologies
- Ability to interpret schematics, diagnostics, and system-level data
- Strong communication skills to translate complex technical issues into actionable plans
- Willingness to work on-site at customer locations in Austin, TX, and travel as required (train in Hillsboro, OR)
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