Senior Energy Market Analyst (Support)
On-sitePune, Maharashtra, India
Job Summary
Provide technical support to customers by tracking support cases from start to finish and resolving issues related to SaaS/Cloud and Desktop offerings. Collaborate with Cloud and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented. Learn the software to an advanced level, construct tools and examples for clients, and compose articles or produce videos to educate them. Maintain and update training materials while delivering onsite and web-based trainings to existing and potential clients. Assist Account Management with retention calls, prepare presentations for energy tradeshows, and travel to client sites as required. Maintain a high level of power market knowledge to communicate trends and customer requirements with the development team. Operate across shifts including 1:00 PM – 10:00 PM IST and 7:00 PM – 3:00 AM IST, with schedules expected to change from January.
Required Qualifications
- Bachelor's degree: Electrical Engineering, Another Engineering Degree, Statistics, Computer Science, Information Systems, Economics, Applied Math, Physics, or related field
- 4 to 7 years of demonstrated working knowledge of power plant operations, electricity and gas markets
- Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches
- Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings
- Experience with computer and database management languages such as VBA, Python and SQL
- Experience with power market production cost and expansion planning models
- Degree or certificate specializing in Power Markets
- Must be flexible and open to working across all shift patterns as required
- Must be able to travel to client sites as required
Desired Qualifications
- Strong analytical and problem-solving skills with the ability to research and learn new techniques
- Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers
- Excellent communication skills, including strong verbal, presentation, and technical writing abilities
- Team player, with the ability to be a self-starter and work independently as needed
- Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (Power Point)
- Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.)
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