Senior Energy Efficiency Outreach Representative
$90,000–$120,000 year
HybridLos Angeles, California, United States
Job Summary
Direct and support outreach to large commercial customers through calls, emails, meetings, site visits, presentations, and events to drive awareness and participation. Supervise outreach staff by providing day-to-day guidance, coaching, and oversight while monitoring performance against goals and quality standards. Develop territory strategies, target customer lists, and campaign plans based on program objectives, then manage the outreach pipeline by tracking leads, prospects, and conversions. Build relationships with trade allies, contractors, and distributors to influence project development, while coordinating educational events like workshops and webinars. Collaborate with account managers and engineers to transition qualified customers into program support, ensuring consistent messaging across all channels. Maintain CRM systems to document interactions and gather market intelligence on barriers and trends to inform strategy. Prepare regular reports on pipeline status and team performance, identifying opportunities for continuous improvement in outreach effectiveness.
Required Qualifications
- Bachelor's degree in marketing, communications, business, environmental studies, energy, or a related field; or equivalent combination of education and relevant experience
- At least 6 years of experience in outreach, business development, account management, customer engagement, market development, or a related field, preferably in energy efficiency, utilities, clean energy, or a related sector
- Demonstrated experience managing, mentoring, or supervising staff and supporting performance management in a professional setting
- Excellent verbal, written, and interpersonal communication skills, with the ability to explain program offerings and customer benefits clearly and persuasively
- Proven ability to build and maintain strong working relationships with customers, contractors, trade allies, and external stakeholders
- Strong organizational skills with the ability to manage multiple priorities, maintain accurate records, and ensure consistent follow-through on outreach opportunities
- Proficiency with Microsoft Office and experience using CRM systems or other outreach tracking platforms
- Commitment to sustainability, energy efficiency, and delivering high-quality service in support of equitable clean energy outcomes
- Employees are required to be in the office at least three days per week: Tuesday, Wednesday, and Thursday
Desired Qualifications
- Experience supporting utility-sponsored energy efficiency or demand-side management programs, especially those serving large commercial customers
- Familiarity with the California energy efficiency landscape, utility programs, and market stakeholders
- Experience working with large commercial, institutional, healthcare, higher education, hospitality, or other complex non-residential customer segments
- Experience working with contractors, vendors, distributors, or trade ally networks in support of program delivery or business development
- Experience planning and executing outreach campaigns, educational events, and stakeholder engagement activities
- Experience using CRM systems, dashboards, and reporting tools to track outreach performance and participation outcomes
- Experience in customer-facing or field-based roles that require in-person engagement, relationship management, and market development
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.