Senior End User Support Engineer
$150,000–$200,000 year
On-site · New York City, New York, United States
Job Summary
Senior End User Support Engineer role in New York focused on end-user desktop and mobile device support across the firm. Responsibilities include on-call rotations (nights and weekends), installing/configuring systems and applications, diagnosing and resolving hardware/software issues, owning requests through to resolution, providing VIP support for investment professionals, creating technical documentation, supporting asset management and office moves, and driving staff training and continuous improvement of processes. Requires strong communication skills, collaboration with remote locations, and adherence to established workflows.
Required Qualifications
- 7-15 years of experience in a similar role
- Windows Server support and administration
- Azure Active Directory support and administration
- Exchange Online support and administration
- VMware or comparable experience
- Mobile device platforms expertise (iOS, Android)
- SCCM Imaging experience
- Experience in first line networking
- Experience with Market Data applications
- Service Now & Confluence experience
- Microsoft Office 365 suite
- Hardware knowledge (Lenovo, HP and Dell)
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